Common questions & solutions

Where do I log in?

You can login to your account by visiting the login page.

What if I forget my password or the link I received isn’t working?

You can get a new link to reset your password by clicking the “I forgot my username or password” link on the login page.

What do I do if I get a red box with a communication error?

Check your intenet speed at to ensure you have at least 4 Mbps download speed.

What fixes cases freezing up or patients not loading?

Restart your computer, check your internet connection, and make sure you have at least 4 Mbps download speed.

Why can’t I move to the next tab?

Click on the “Next” button at the bottom of the page to advance from one tab to the next.

Will my computer or device work?

i-Human is a cloud-based system that works through an internet browser. See all system requirements

Can I get a personal account with i-Human?

At this time i-Human Patients is only available to students through university partnerships. We do not offer standalone student accounts. Please let your school know that you’d like them to check out our product.

Having trouble locating the history question you want to ask?

Try looking for the question using the Category Folder.

All of us at i-Human would like to wish you and your family a Safe & Happy Holiday! Please note our holiday hours so we can allow our employees time with their families.

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Help Desk Hours

Eastern Time Zone

Monday – Thursday 24 hours
Friday Close at 8 pm
Saturday & Sunday 11 am – 8 pm

Holiday Hours

Eastern time zone

Dec 23 8 am – 5 pm
Dec 24 8 am – 3 pm
Dec 25 Closed
Dec 26 – 27 8 am – 5 pm
Dec 28 – 29 11 am – 8 pm
Dec 30 – 31 8 am – 5 pm
Jan 1, 2020 Closed
Jan 2 8 am – 10 pm