Current clients—students and faculty alike—can contact our support team with questions using the form at the bottom of the page. We also list some common questions and solutions below, for easy reference.
Common Questions & Solutions
Where do I log in? You can login to your account by visiting the login page. If you are accessing i-Human through Single Sign-On (SSO), please make sure to use the link(s) provided on your school portal.
What if I forget my password or the link I received isn’t working? You can get a new link to reset your password by clicking the “I forgot my username or password” link on the login page.
What do I do if I get a red box with a communication error? Check your internet speed at www.speedtest.net to ensure you have at least 4 Mbps download speed.
What fixes cases freezing up or patients not loading? Restart your computer, check your internet connection, and make sure you have at least 4 Mbps download speed.
Why can’t I move to the next tab? Click on the “Next” button at the bottom of the page to advance from one tab to the next.
Will my computer or device work? i-Human is a cloud-based system that works through an internet browser. See all system requirements
Can I get a personal account with i-Human? At this time i-Human Patients is only available to students through university partnerships. We do not offer standalone student accounts. Please let your school know that you’d like them to check out our product.
Having trouble locating the history question you want to ask? Try looking for the question using the Category Folder.
Our support desk will be closed on Monday, May 25th. We wish you and your family a Happy Memorial Day!
Help Desk Hours
Eastern Time Zone
Monday – Thursday 9 am – 10 pm
Friday 9 am – 6 pm
Saturday & Sunday 11 am – 8 pm